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Customer
Service Page!
Hello!
welcome
to Small World Collectibles, if you have any
questions or if you need any help finding
anything just let us know! That is our normal
greeting to our customers who enter Small World
Collectibles in Bend, Oregon. We want you to
enjoy your experience shopping with us, so you
will be treated in the same fashion as we treat
our "walk-in" customers.
Small
World's Main Street Emporium
(SWMSE) is our family's e-commerce business, as
is Small World Collectibles is our retail
business. We enjoy what we do and will give it
our best to make sure you enjoy your visit with
us, whether you're in our store or on our web
site. It is our goal to develop and run our web
site to make it as friendly and as positive an
experience as walking into our store. To succeed
in our efforts to reach our goal we are always
open to comments and suggestions from our
customers. Listed here is is our contact
information as well as some of the services we'd
like to offer you. This list can change, the
beauty of dealing with a family run business is
that we are flexible and accommodating to
better serve you, our customer!
Services provided by SWMSE
include, but are not limited to, the following:
Email Support -
Of course you can
email us anytime you're online but between
7:00am to 7:00pm Monday - Friday (Pacific time)
we will reply ASAP
CustomerService@swmse.com
. You will find this link at the bottom of
all our pages
Telephone Support -
Available 7 days a
week during store hours. You will find our
store hours and phone number listed at the
bottom of all our pages
Gift Wrap
-
Always available in Birthday, Christmas and
everyday wraps. You will see this listed on our
product pages or you can always add it to your
"Special Instructions" in our order process.
Same day Shipping -
A "Premium
service" offered Monday thru Friday prior to
2:00pm (Pacific time), Please Call
Drop Shipments -
Send a gift/item
direct to your recipient. Enter your recipient's
address in the "shipping information" when using
the order process.
Special Orders -
Are available on
most items that are currently available by the
manufacturers we deal with. If you can not find
an item in stock anywhere, we can "special
order" it for you, NO EXTRA CHARGE! This
will get your item quickly. Locate the item you
want, on our web site, to special order use the
"back order" button. Once in the check out forms
add a "Special Order" note in the special
instructions. We will contact you ASAP and
inform you of the details on the special order.
If we do not have it listed then send us an
email we will see what we can do to help,
Sales@swmse.com
Back orders -
If we are out of an
item that we list and the item is still
currently available you can "back order" it
through our ordering process.
We order weekly
and would be more then happy to send you this
item as soon as we get it, usually 2-3 weeks.
The billing on all back ordered item(s) takes
place once we ship the item(s).
Wish List
-
You
can use this feature to save any item you like
until you're ready to buy them. You can email
your list to a friend or family member who can
then purchase what you want as a gift for you.
The wish list allows you to modify the quantity
of any item, delete an item, add an item to your
current order or add a new item to your wish
list at any time.
Return Policy
-
We accept returns returned at your expense on
orders for 15 days after we ship your order and
a full refund of your cost of the
merchandise will be issued. Merchandise returned
that was shipped for no charge on shipping fees
will be subject for the cost of shipping when we
shipped the order out to you. Items over 15 days
from shipping date are available for exchange up
to 30 days after we ship the order. Exchange
orders need to be shipped back at your expense,
we will return the exchanged item back free of
shipping fees. For any other circumstances
please call us at 541-383-2250
NO
UNAUTHORIZED RETURNS excepted after 30 days!
Damaged or Defective Items
- Any item(s)
received damaged or defective in anyway that you
are not happy with needs to be reported to us
within 7 days after receipt of your order. All damages are
handled by claims placed through us with the
shipping company. All defective items are
handled by us and you will need to communicate
the problem with us so we can best rectify the
situation, please call us at 541-383-2250.
NO DAMAGE or DEFECTIVE Claims excepted
after 7 days!
The services listed above will
grow as we get feedback from our customers, like
you, who have suggestions for a service not
mentioned. We mentioned that our business
information is at the bottom of each page you
browse and so you know what we mean here is a
what to look for.
Thanks again & Enjoy your
visit!
The Hunt Family |
